Role: Interaction + visual design
Stakeholder: MileagePlus® Premier Porgram at United Airlines
Deliverables: Stakeholder interviews, micro-interactions, visual design mockups, accessibility guidance
Frequent flyers monitor their flight and spending activity, often tracking their progress towards qualifying for status in order to unlock the perks of loyalty at each level. Driven by customer demand, I designed the integration of this feature into the United native app, decreasing clicks to a third party site by 31%.
Reference: Premier Status Tracker