Modernizing the miles transfer platform

Role: UX architecture, interaction + visual design

Stakeholder: MileagePlus® Premier Program at United Airlines

Deliverables: Stakeholder interviews, heuristic evaluation, flow mapping, visual design mockups, accessibility documentation


Cardholders of the early United credit card earn “flexible miles" that can apply toward reaching status with the airline. As MileagePlus updated their program, I redesigned the legacy experience of this transfer flow, utilizing a new design system and modernized technology platform for the United website.

Existing state