Modernizing the miles transfer platform
Role: UX architecture, interaction + visual design
Stakeholder: MileagePlus® Premier Program at United Airlines
Deliverables: Stakeholder interviews, heuristic evaluation, flow mapping, visual design mockups, accessibility documentation
Overview
Cardholders of the early United credit card earn “flexible miles" that can apply toward reaching status with the airline. As MileagePlus updated their program, I redesigned the legacy experience of this transfer flow, utilizing a new design system and modernized technology platform for the United website.
Existing state
